Privacy Policy

Last updated: 15 June 2026

This Privacy Policy explains how Arsenal Pune SC (operated by Pune Gooners) ("we", "us", "the Club") collects, uses, and protects your personal information when you use arsenalpune.com and buy memberships, tickets, or merchandise from us. We only collect what we need to run the club and serve you.

1. Information we collect

• Contact details — your name, email address, and phone or WhatsApp number.
• Shipping details — your postal address and PIN code, where you buy a membership kit or merchandise that we ship to you.
• Order details — what you bought, the amount, and the date, along with a payment reference from our payment partner.
• Membership details — preferences relevant to your kit or membership, such as apparel size.
• Basic technical data — limited information such as your device or browser type and, where you click a link in our emails, that you clicked it, used to keep the Site working and improve our communications.

We do not collect or store your card numbers, UPI IDs, or bank details. Those are handled entirely by our payment partner.

2. How we use your information

• To process your order and send you confirmation, ticket, and welcome emails.
• To ship your membership kit or merchandise.
• To verify entry at events and manage members-only access.
• To send you relevant club updates, event announcements, and membership communications. You can opt out of marketing emails at any time using the unsubscribe link.
• To respond to your questions and provide support.
• To keep our records, prevent fraud, and meet legal obligations.

3. Who we share it with

We share data only with service providers who help us operate, and only as needed:

• Razorpay — to process payments.
• Email and infrastructure providers (such as our email-sending and hosting partners) — to deliver our emails and run the Site.
• Shipping partners — to deliver your kit or merchandise.

We do not sell your personal information to anyone. We may disclose information if required by law or to protect the safety and rights of our community.

4. Data retention

We keep your information for as long as you are a member or active buyer, and afterwards only as long as needed for our records, accounting, and legal obligations. You can ask us to delete data we are not required to keep.

5. Your rights

You can ask us to access, correct, or delete your personal information, or to stop sending you marketing. Email team@arsenalpune.com and we will respond within a reasonable time.

6. Security

We take reasonable measures to protect your information. No method of transmission or storage is completely secure, but we work to keep your data safe and limit access to those who need it.

7. Children

The Site is intended for adults. We do not knowingly collect personal information from children without parental involvement.

8. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available on this page.

9. Contact

Questions about your privacy or this policy? Email us at team@arsenalpune.com or call +91 80876 06365.
Arsenal Pune SC (operated by Pune Gooners), Pune, Maharashtra, India.